Privacy Policy

Last updated:

Data controller

The data controller responsible for this website and related processing is the operator trading as Plixernophul, located at 243 Ferry Road, Phillipstown, Christchurch 8011, New Zealand. Contact identifiers published on this site are provided for transparency: info@plixernophul.world, contact@plixernophul.world, support@plixernophul.world, help@plixernophul.world.

Scope

This notice explains how personal data is processed when you browse this website, submit forms, place enquiries, or interact with cookies. It is written to align with the EU General Data Protection Regulation (GDPR) where applicable, and with transparent practices for international visitors.

Categories of personal data

We may process:

  • Identity and contact details you submit (for example name, email, phone if provided, delivery details when relevant).
  • Communication content included in messages and order requests.
  • Technical data such as IP address, browser type, device information, and pages visited, collected through logs or cookies where permitted.
  • Records relating to customer support, refunds, or disputes where applicable.

Purposes and legal bases

Processing may occur for the following purposes:

  • Responding to enquiries and processing orders (performance of a contract or steps prior to a contract; legitimate interests in operating a commerce website).
  • Compliance with legal obligations (for example accounting, consumer law, or regulatory requests).
  • Website security, fraud prevention, and service improvement (legitimate interests, balanced against your rights).
  • Optional analytics or marketing activities where you have provided consent through the cookie controls.

Retention

We retain personal data only as long as necessary for the purposes described, including statutory retention periods. Order and accounting records may be kept for the duration required by applicable law. Marketing data is kept until you withdraw consent or object where appropriate. Logs may be rotated on a short cycle unless needed for security investigations.

Recipients and transfers

We may share data with service providers that assist hosting, messaging, payments, or logistics, under written terms that require protection and limited use. If data is transferred outside the European Economic Area, we rely on appropriate safeguards such as standard contractual clauses where required.

Your rights

Depending on applicable law, you may have rights to access, rectification, erasure, restriction, portability, and objection. You may withdraw consent for consent-based processing at any time. You may lodge a complaint with a supervisory authority in your country of residence.

Security measures

We apply administrative, technical, and organisational measures appropriate to the risk, including access controls, secure transmission where applicable, and vendor review. No online service can guarantee absolute security.

Geographic scope and New Zealand law

The operator is based in New Zealand at the address shown on this site. Personal data may be processed in New Zealand and, where we use overseas service providers, in those locations subject to safeguards described above. If you are in the European Economic Area, UK, or Switzerland, GDPR-style rights may apply as described in this policy. If you are in New Zealand, the Privacy Act 2020 may apply to our handling of your information, including principles relating to collection, use, and disclosure.

Advertising, analytics, and landing pages

Where we use online advertising (for example search or display campaigns), we may receive aggregated or pseudonymous data from advertising platforms about how ads perform. We aim to ensure that landing pages linked from ads match the product category actually sold (food supplements) and do not collect more personal data than needed for the stated purpose. Cookie and similar choices are managed through our Cookie Policy and the consent tools on this site.